During the COVID-19 Precaution Period, We are Here with Full Resources
We recognize that details are unfolding rather quickly in regard to the steps being taken to deal with the threat posed by the COVID-19 virus. These certainly impact businesses and how they are able to respond to the need to protect their employees while continuing to provide needed services to clients and customers.
At Linscomb & Williams, we are actively monitoring developments and guidelines unfolding around the novel Coronavirus (COVID-19). Top of mind is the health and welfare of our employees, clients and partners. Our COVID-19 preparedness consists of coordinated protective measures and business continuity efforts intended to allow us to fully support our clients’ needs with minimal disruption.
We recognize that you may well have questions about your relationship with Linscomb & Williams that essentially boil down to: “Will Linscomb & Williams be there for me?” The short answer is yes!
Below is a breakdown of how we are modifying our work routines for staff in a way to better ensure that we can be here for you. That’s one less thing for you to worry about.
The COVID-19 virus is dominating our news and our discussion in recent days. Specifically, what I’d like to share with you here is how our precautionary steps around the virus threat will have some impact on how Linscomb & Williams is delivering our service to you, as clients.
Of course, when there’s a health threat, our first thoughts go to the safety and well-being of our team members at Linscomb & Williams. Obviously, our wish is that all of you, as our clients, are safe and healthy and that you’re doing everything that you feel is necessary and that is recommended by those who are experts in these matters to ensure your safety.
Beyond the health aspect though, our primary business concern is to make sure, in regards to the reliability and sustainability of our business model, to serve your wealth management needs – no matter what. You expect us to be here, and that expectation is really foremost in our thinking about how to establish the work protocols for our team members.
One of the great things about staying in business under the same name for almost 50 years and growing in scale is that we are blessed with a great deal of depth on our team. Of course, we’re hoping that no member of our team is struck by the virus, and that if they are, they suffer only the milder effects and make a full recovery. But really, the good news, is that no single member of the Linscomb & Williams team is truly indispensable thanks to our depth. So, our plan for how we conduct our business during this virus threat is really around one primary goal, and that is to sustain your confidence that we will be here for you – no matter what.
I don’t want to bore you with all the specific details of our sustainability plan, but there are a few key things that I want to share with you.
- During this time, our team members will be divided up between six different work locations, and they will not intermingle in those locations. This is to ensure that if some employee does have the misfortune to be hit with the virus, he or she will not inadvertently spread that exposure throughout the entire organization. The one thing we don’t want to happen is for everyone at Linscomb & Williams to be sick at the same time.
- Under that arrangement, some employees will not be working in their normal, customary location, and that’s to ensure that we have our staff divided up in such a way that every critical skillset and discipline that we need to serve you is geographically diversified in such a way that the mission-critical capabilities of our firm are unlikely to be disabled.
- I would say that one of the benefits of operating for nearly 50 years as a cohesive unit is that we’re blessed with a great team of experienced, veteran wealth advisors, and that’s a pretty important resource when we’re stewarding your capital in times like these. Now, most of these wealth advisors, including yours truly, are over the age of 60, and therefore we get classified under what the Center for Disease Control and Prevention (CDC) calls a higher-risk category. So, we’re establishing work protocols for our veteran wealth advisors to ensure that they can do their work while minimizing the need for them to have direct physical interaction with their colleagues.
The result for all of these steps is to tell you that we believe we’re in a very good position to be here for you even if the virus threat plays out toward the bad side of some of the scenarios that are being talked about. We’re all hopeful that that does not happen, but we do want to be prepared for it, nonetheless.
These new work arrangements do mean that we will face a few inconveniences in how we will deliver our services to you. For example, it may mean that we need to reach out more by telephone, email or video conferencing and less physical face-to-face meetings in our offices. We understand that may feel a bit inconvenient to you at times, but I believe this will likely result in a safer outcome for you and for us. We hope that you understand that we are doing our part to contribute to the greater good of defeating this virus threat and restoring our life to a more normal set of interactions that we all like to take for granted.
I want to thank all of our clients on behalf of the entire Linscomb & Williams team for your loyalty and trust as our clients. That’s not a trust we take lightly, and I can assure you that our foremost commitment right now is to make sure we are here for you no matter how difficult the conditions might get and that we can deliver the best and most thoughtful wealth advice of which we are capable.
As always, if you have questions about these things, please feel free to reach out to me personally and to reach out to your Wealth Advisor, whether that’s in Houston, Birmingham, Atlanta, or elsewhere.
Stay safe and be healthy!